VALIDITY OF QUOTATIONS & COSTINGS:

All quotations are valid for the specific itinerary and time period, unless otherwise specified. The Guides and Tours Booking Office (herein after referred to as Guides And Tours Booking Office) however reserves the right to increase the tour price if we are subjected to any unforeseen increases in accommodation and any other related tariffs as quoted, without prior notice. Furthermore, we reserve the right to implement a surcharge, without prior notice, should we be subjected to any exchange rate fluctuations.

AVAILABILITY & ACCEPTANCE OF QUOTATIONS:

A quotation does not guarantee the availability of services quoted on, unless otherwise specified. Only once Guides And Tours Booking Office has received your written acceptance of the specific quotation, will provisional reservations be requested. If, however, any of the accommodation establishments or services included in the quotation are not available alternative accommodation will be suggested and upon approval the necessary provisional bookings will be made.

PAYMENT:

Once all pre-booked services are accepted in writing by the client, a 25% non-refundable deposit is payable to secure all reservations. 50% payment for any holiday and/or service is payable two months before the departure date unless otherwise specified. Full payment is payable no less than one calendar month before the start/due date of the tour or service. In the event that we do not receive payment as requested, all services booked on the client’s behalf shall be released, thus indemnifying any further obligations to the client. Guides And Tours Booking Office reserves the right to pass on any charges relating to returned cheques and credit card charge back to the client.

ALTERATION & CANCELLATION BY CLIENT:

Any alterations after payment is received for a confirmed booking will be treated as a cancellation and rebooking and the cancellation charges set out under "CANCELLATIONS BY CLIENT" will be payable.

ALTERATIONS BY THE COMPANY:

Although Guides And Tours Booking Office makes every effort to ensure that published descriptions are correct; it does not own or operate airlines and other suppliers and cannot control or prevent changes. Guides And Tours Booking Office therefore reserves the right to change the description of any flight and/or ground service before you book, in which case you will be told before a confirmation invoice is issued. Alterations to bookings of this kind are infrequent. Although under no obligation to do so, Guides And Tours Booking Office will endeavour to notify all changes before departure if it is practicable to do so. No compensation is payable by Guides And Tours Booking Office in such cases. Should a schedule change occur to your itinerary after full balance of payment is received, the relevant supplier’s decision will be final and Guides And Tours Booking Office amendment charges may apply.

CANCELLATIONS BY CLIENT:

All cancellations must be made in writing and will be subjected to cancellation fees as detailed below. In certain cases cancellation charges, if incurred involuntarily, will be covered by travel insurance taken out at the time of booking. All cancellations are also subject to the individual cancellation policy of each service provider used. Therefore, if they differ from our conditions, their cancellation penalties will be read in conjunction with those stated below by Guides And Tours Booking Office. If a client fails to join a tour, or joins it after departure, or leaves it prior to its completion, no tour refund will be made.

From confirmation to 31 days: 25% of total tour price

From 30 days to 15 days: 50% of total tour price

From 14 days to 7 days: 75% of total tour price

From 6 days to 0 days: 100% of total tour price

CANCELLATION BY THE COMPANY:

In the unlikely event that a booking has to be cancelled before departure for any reason other than non-payment by the client, then the client will be offered the choice of purchasing another arrangement from Guides And Tours Booking Office, with the price difference payable/refundable as appropriate, or of receiving a full refund of all monies paid to Guides And Tours Booking Office (except insurance premium and any amendment fees from suppliers). In addition, unless the cancellation has been caused by "force majeure" compensation will be paid according to the good will of the supplier used.

PRICING POLICY:

All fares and other information displayed on our website are subject to availability. While every effort is made to avoid surcharges, the right is reserved to pass on any cost increase levied by the suppliers.

RESPONSIBILITIES OF THE COMPANY:

(A) ACCOMMODATION, DAY TOUR SCHEDULED TOURS & CAR HIRE BOOKINGS: In consideration of the fact that Guides And Tours Booking Office acts only as a booking agent, Guides And Tours Booking Office has no liability whatsoever for any aspect of the arrangements and, in particular, has no liability for any loss, personal injury or death however incurred.

(B) SELF-DRIVE/FLY-DRIVE PACKAGES: If any part of the package you book with Guides And Tours Booking Office is not as described and does not reach a reasonable standard, or if you suffer personal injury, illness or death as a result of any improper performance by Guides And Tours Booking Office of the obligations it owes to you under this contract, Guides And Tours Booking Office will pay you reasonable compensation taking into account all relevant factors including the invoice price of your package, any steps it was reasonable for you to take to minimise the inconvenience/damage suffered and the extent to which the deficiency or improper performance can have affected your enjoyment of the package. However, this acceptance of liabilities is subject to the following qualifications:

• Guides And Tours Booking Office will not be liable to pay you any compensation if the deficiency, personal injury, illness or death concerned does not result from any fault on the part of Guides And Tours Booking Office or its suppliers, but is caused by your own acts and/or omissions, by the acts and/or omissions of a third party (excluding one of Guides And Tours Booking Office suppliers) or by circumstances which neither Guides And Tours Booking Office nor its suppliers could have anticipated or avoided even exercising all due care.
• It is a condition of the payment of compensation that you notify Guides And Tours Booking Office of any complaint or claim strictly within 14 days of returning from your holiday (if not before).

VISAS AND HEALTH REQUIREMENTS:

All travellers must be in possession of all necessary visas and health requirements. Guides And Tours Booking Office takes no responsibility for persons having the incorrect travel documentation.

TRAVEL INSURANCE:

Guides And Tours Booking Office strongly recommends travellers to purchase adequate travel insurance.

DEPARTURE TAXES:

In some cases departure taxes must be paid locally and these are payable to the Government of the country departed and are non-refundable.

COMPLAINTS:

If a problem occurs, whilst on holiday, you must inform the relevant supplier (e.g. hotel, tour operator, car rental company, airline) immediately so that the matter can be put right. If the supplier cannot resolve the problem to your satisfaction, at the time, you must also contact Guides And Tours Booking Office so that we are given the opportunity to help. Failure to take these steps will hinder Guides And Tours Booking Office’ ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation you may have will be extinguished or, at the very least, substantially reduced.

BEHAVIOUR:

It is your responsibility to ensure that you and the members of your party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances all suppliers (e.g. hotel managers, airline pilots) and Guides And Tours Booking Office have the right to terminate arrangements made on your behalf, in which case Guides And Tours Booking Office responsibility to you ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result. Further, you will be liable to reimburse Guides And Tours Booking Office for any expenses whatsoever it incurs as a result of your behaviour.

VALIDITY OF INFORMATION & PRICES:

Guides And Tours Booking Office has endeavoured to include accurate and up-to-date information on the website. However, should a supplier change any of its information and/or pricing, Guides And Tours Booking Office will not be held responsible for any repercussions pertaining to these unforeseen changes.

If you have any special requests, Guides And Tours Booking Office will ensure that these are implemented as far as possible. However, Guides And Tours Booking Office cannot be held responsible if the supplier does not meet these requests.

SUPPLIERS' CONDITIONS:

Please note that, as between you and any of the suppliers whose services form part of your booking, the suppliers' standard terms and conditions will apply. This is particularly important in the case where Guides And Tours Booking Office acts only as a booking agent between you and the relevant suppliers. The suppliers' standard conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing, but up to 28 days must be allowed for delivery.

GENERAL CONDITIONS:

Any special conditions implemented by a supplier must be read in conjunction with the ‘Terms & Conditions’ stated here by Guides And Tours Booking Office.